Terms and
Conditions.

1. General Information

These Terms and Conditions apply to all reservations made with Good Grace Apartments through our website and the Rentlio Booking Engine.

Service provider:

GOOD GRACE d.o.o.
Ilica 134/1, Zagreb, Croatia
OIB: 57999726478
E-mail: goodgrace.zg@gmail.com

By completing a reservation, the guest confirms that they have read, understood and accepted these Terms and Conditions.

2. Reservations and Prices

All accommodation prices are displayed in EUR. The total price of the reservation, including all applicable charges, is displayed before the reservation is confirmed.

A reservation is considered confirmed once the booking process has been successfully completed and the guest receives a booking confirmation.

Any additional services requested during the stay are subject to availability and may incur an additional charge.

3. Payment

Payment is processed securely through the payment methods available within the Rentlio Booking Engine.

Where card payment is required, the amount due will be charged according to the conditions of the selected rate and cancellation policy.

Good Grace Apartments does not directly store or process guests' complete payment card details.

4. Cancellation, No-Show and Refund Policy

Reservations may be cancelled free of charge up to 14 days before the scheduled arrival date.

For cancellations made less than 14 days before the scheduled arrival date, 100% of the total reservation amount will be charged.

In case of a no-show, 100% of the total reservation amount will be charged.

Where a guest is entitled to a refund following a valid cancellation, the refund will be processed to the same payment card used for the original transaction within 10 business days.

Any time required by the guest's bank or card issuer to display the refunded amount after it has been processed is outside the control of Good Grace Apartments.

5. Check-in and Check-out

Check-in is available from 3:00 PM on the day of arrival.

Good Grace Apartments operates with self check-in, allowing guests to arrive at any time after 3:00 PM. Access instructions are provided to the guest before arrival.

Check-out is by 10:00 AM on the day of departure.

Early check-in and late check-out are subject to availability and must be arranged in advance. They cannot be guaranteed.

6. Guest Registration

In accordance with Croatian regulations, all guests are required to provide the identification information necessary for registration in the Croatian eVisitor system.

Guests are required to provide a valid ID card or passport for each person staying at the property.

The requested information must be provided before arrival to enable the required guest registration.

7. House Rules and Guest Responsibility

Guests are required to use the accommodation, furnishings and facilities responsibly and to respect the property, other guests and applicable house rules.

Guests may be held financially responsible for damage to the accommodation, furnishings or equipment caused intentionally or through negligence during their stay.

The accommodation may only be used by the number of guests included in the confirmed reservation unless otherwise agreed in advance.

8. Written Complaints

Guests have the right to submit a written complaint regarding the provided service.

Written complaints may be submitted by e-mail to goodgrace.zg@gmail.com or by post to GOOD GRACE d.o.o., Ilica 134/1, 10000 Zagreb, Croatia.

Good Grace d.o.o. will respond to a written complaint within 15 days of receipt, in accordance with applicable Croatian consumer protection legislation.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Croatia.

Any disputes arising from or relating to the reservation or accommodation service shall be subject to the jurisdiction of the competent court in the Republic of Croatia, unless otherwise provided by mandatory consumer protection legislation.

Consumers may also seek alternative dispute resolution through the competent consumer dispute resolution bodies available within the European Union. The list of notified bodies is published by the European Commission at ec.europa.eu/consumers/odr.

10. Final Provisions

By completing a reservation, the guest confirms acceptance of these Terms and Conditions, including the applicable price, payment conditions and cancellation policy.

The version of the Terms and Conditions displayed and accepted at the time the reservation is completed applies to that reservation.