Privacy
Policy.

GOOD GRACE d.o.o., Ilica 134/1, Zagreb, Croatia, OIB: 57999726478, respects the privacy of its guests and processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

1. Personal Data We Collect

When making a reservation or staying at Good Grace Apartments, we may collect personal information necessary to process and manage your reservation and provide accommodation services, including:

• name and surname
• contact information, such as e-mail address and telephone number
• reservation and stay details
• identification document information required for guest registration
• payment and transaction information
• other information voluntarily provided in connection with your reservation or stay.

2. Purpose of Processing

Personal data may be processed for the purposes of:

• processing and managing reservations
• providing accommodation and requested services
• communicating with guests before, during and after their stay
• processing payments and refunds
• fulfilling legal and regulatory obligations
• registering guests in the Croatian eVisitor system
• handling guest requests and complaints
• protecting our legitimate business and legal interests.

3. Payment Information

Online payments are processed through authorized third-party payment service providers.

Good Grace Apartments does not directly store or process guests' complete payment card details.

Payment information is processed by the relevant payment service provider in accordance with its applicable security and privacy standards.

4. Sharing of Personal Data

Personal data may be shared only where necessary with service providers involved in processing reservations, payments and accommodation services, as well as with competent public authorities where required by law.

Personal data is not sold to third parties.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, accounting and regulatory obligations.

6. Your Rights

In accordance with applicable data protection legislation, guests may have the right to request access to their personal data, correction of inaccurate information, deletion or restriction of processing where legally applicable, and to exercise other rights provided under the GDPR.

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Contact

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

GOOD GRACE d.o.o.
Ilica 134/1
Zagreb, Croatia
OIB: 57999726478
E-mail: goodgrace.zg@gmail.com